Navigating Electronic Services
Handling Automated Calls
Reaching an automated line can be frustrating but necessary. Here's some suggestions to minimize angst.
Using My Chart
Do you find yourself waiting to hear back from your doctor, or wonder about your test results? Becoming acquainted with My Chart can make communication easier.
Lab Work with MyQuest
Schedule diagnostic lab test visits and get results from this site. Follow the sequence to find available times to go into your local lab. You must arrange a time to obtain specimen bottles also.
Managing Medical Concerns
Concerned you might miss something you meant to discuss with your doctor? How can you make sure you track the details from the visit?
Becoming more Tech Savvy
You can find plenty of ways to learn, amuse, and connect with other people. There are online and community programs to help you in this quest.
Safety on line/passwords
Is that message really from a legitimate email address? Are you having a difficult time coming up with strong passwords? Does it really matter if you have good ones for your protection?
See below for more on these topics
Dealing with Automated Phone Calls:
Strategies-take care of yourself first, take a bathroom break, have nourishment, hydration, a comfortable place to be, information conveniently at hand, remember to use your glasses, hearing aide, adequate light.
Identify your mission for the phone call: i.e. get information about a prescription, find resources, pay a bill, etc.
Limit sessions to ½ hour to avoid frustration. Take breaks if you begin to feel overwhelmed.
Make your atmosphere supportive-minimize distractions-ask household to avoid noisiness
Pen and paper at the ready. You might need your insurance card or other information too.
Choose to speak out loud your initial information like date of birth or other identifying numbers or be prepared to press #'s
Use speaker phone to make it easier. If you have hearing problems, tell the person on the other end to speak slowly and maybe in a lower voice.
Using My Chart
My Chart communication:
Messaging your doctor or medical care through "My Chart" can be faster than waiting for a call back. First you have to create an account:play Create a MyChart Account | MyChart
More information on all the uses of my chart can be seen on this My Chart Tutorial
Working with My Quest to schedule lab tests
Order your free copy here
On being Tech Savvy
There are on line resources to become more adept at all things internet:
Come visit a good place to start here
To become more comfortable with Zoom, check in here
Safety on Line-Passwords
Is that email from a legitimate place? How can you tell? Why does it matter?
Don't necessarily believe what you see! You might think it's an email from your bank, or a business you are familiar with. If it is not truly from a trusted location, it can be a way for unwanted contacts to have access to your information. It's called phishing-click here to open "Don't Get Hooked" ( from Fortra Digital Guardian)
Passwords
We are vulnerable to having our personal information stolen on line without strong effective passwords. Some would say it's too hard to remember ones that are effective enough to keep protected. Just know that 40 % of folks have had their information hacked.
Consider creating a password by choosing a sentence using the first letter of each word, and changing some of those letters to capitals, symbols and numbers to make a hard to crack password. Example: Knick knack paddywhack give the dog a bone becomes Kkpgtdab and can be more secure by changing to Kkpg+D@b
See how to create stronger passwords-enter here to learn more
